FAQ
Welcome to the Fluffy Panda FAQ page.
Here you’ll find answers to the most common questions regarding our products, shipping, and customer support.
If you need further assistance, feel free to contact us — our team is always happy to help.
1. How long does delivery take?
Our estimated delivery timeline is as follows:
Processing time: 1–2 business days
Shipping time: 6–9 business days
For more detailed information, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders.
Additional details can be found in our Shipping Policy.
3. Where is Fluffy Panda based?
Fluffy Panda operates under MK Ratkaisut Oy, registered in Finland.
Company Address:
Pasilanraitio 6
00240 Helsinki
Uusimaa
Finland
We offer international shipping to selected regions. Please refer to our Shipping Policy for full details.
4. What should I do if my item arrives damaged or defective?
If your order arrives damaged or defective, we will provide a replacement at no additional cost.
Please contact our support team and return the item within 30 days of delivery.
More information is available in our Refund and Return Policy.
5. Can I cancel my order after placing it?
Yes. Orders can be cancelled within 24 hours of purchase.
To request a cancellation, please contact our customer support team as soon as possible.
6. What is your return policy?
We offer a simple and straightforward return process.
Full details are outlined in our Refund and Return Policy.
7. When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 7 business days.
Refunds will be issued to the original payment method used at checkout.
For more details, please see our Refund and Return Policy.
8. Do your products come with a warranty?
Yes, all products include a 30-day warranty for your peace of mind.
Warranty details can be found in our Refund and Return Policy.
9. How can I contact customer support?
You can reach our support team via the Contact Us Page or by emailing:
Support:
Phone and Live Chat Support
Monday – Sunday
08:00 – 18:00 (GMT+1)
We guarantee a response to all questions or special requests within 24 hours.
10. Do you ship internationally?
Yes, we ship internationally.
Available shipping destinations can be found in our Shipping Policy.
11. Do you have a physical store?
No, Fluffy Panda operates exclusively online.
This allows us to focus on quality, efficiency, and competitive pricing.
12. Do you accept bulk or wholesale orders?
Yes, we do accept bulk and wholesale orders.
Please contact our support team for personalized assistance and pricing details.
13. How can I exchange an item?
If you would like to exchange an item for a different size or model, please follow the instructions provided in our Refund and Return Policy.
14. How can I track my order?
You can track your order at any time using the Track Order Page.
Simply enter your order number and email address to receive real-time updates.